IT Services

MONTEL TECHNOLOGIES LLC

One Partner for Total Information Technologies Readiness

We help public and private sector teams simplify complexity, secure digital environments, and deliver efficient, scalable technology outcomes across your entire organization.

IT SERVICES CATALOG + CHECKLIST

Infrastructure Services
Ensure your IT infrastructure is robust and reliable. We assess and manage critical components like networks, servers, and environmental controls to maintain optimal performance.

Checklist Includes:
- Internet connectivity and bandwidth tested
- Network topology documented
- Firewall and security appliances configured
- Switches and routers labeled and configured
- Power backup systems (UPS, generators) tested
- Server room/environment temperature and humidity control checked
Service Catalog Includes:
- Network & Wi-Fi Management
- Server Hosting (On-prem/Cloud/Hybrid)
- Virtualization (VMware, Hyper-V)
- Storage Management (NAS/SAN/Cloud)
End-User Services
Support your team with reliable end-user services. We manage hardware deployment, device management, and provide streamlined support to keep your operations running smoothly.

Checklist Includes:
- Workstations and laptops asset tagged
- Printers/scanners/copiers installed and networked
- Mobile devices enrolled in MDM
- Procurement process defined
- Ticketing system setup
- SLAs defined and agreed upon
- Escalation procedures in place
- FAQ and knowledge base created
Service Catalog Includes:
- Email & Collaboration
- End-User Device Support (Laptops, Mobile, Tablets)
- Desktop Imaging & Deployment
- Printer Management
Application Support
Maintain and optimize your business-critical applications. From installations to integrations, we ensure your software environment is efficient and up-to-date.

Checklist Includes:
- Operating systems updated and patched
- Antivirus and endpoint protection installed
- Business-critical applications installed and configured
- Licenses verified and documented
- Backup and recovery software installed
Service Catalog Includes:
- Application Installation & Upgrades
- Database Management & Optimization
- SaaS Integration
- Custom Software Development Support
Cloud Services
Leverage the power of the cloud with our comprehensive services. We manage cloud platforms, enforce access controls, and ensure business continuity with robust backup solutions.

Checklist Includes:
- Active Directory setup and configured
- Email accounts created
- Role-based access controls (RBAC) implemented
- MFA/2FA enabled where applicable
- Onboarding/offboarding procedures documented
- Backup schedule defined (daily/weekly/monthly)
- Off-site or cloud backups verified
- Periodic restore tests conducted
- Retention policies enforced
Service Catalog Includes:
- Microsoft 365 / Google Workspace Administration
- Azure/AWS/GCP Infrastructure Management
- Backup & Disaster Recovery as a Service
- Cloud Security and Governance
Security Services
Protect your digital assets with our proactive security measures. We implement best practices and technologies to ensure compliance and safeguard against threats.

Checklist Includes:
- Data encryption in-transit and at-rest
- Security policies and procedures documented
- Compliance standards (e.g., HIPAA, CJIS, NIST, PCI) applied
- Incident response plan in place
- Logs and audit trails configured
Service Catalog Includes:
- Firewall Management
- Endpoint Detection & Response (EDR)
- Security Awareness Training
- Penetration Testing & Vulnerability Assessments
IT Operations & Governance
Achieve operational excellence with our IT governance services. We provide tools and processes to monitor health, manage assets, and maintain IT effectiveness.

Checklist Includes:
- Monitoring software installed
- Asset management software deployed
- Patch management schedule defined
- Monthly health check reports generated
Service Catalog Includes:
- IT Policy & Compliance Management
- IT Budgeting & Forecasting Support
- Vendor Management
- Change Management

Secure. Scalable. Let’s Begin.

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